Shop Review Monthly

Proud People

?Fully qualified Manager on Duty (MOD) running every shift

compliant
Non-compliant

All managers and team leaders aware of weekly/daily communications

compliant
Non-compliant

?Team morale - does the team look engaged

compliant
Non-compliant

Personal hygiene - all personnel are clean, well groomed, wear correct, clean uniform

compliant
Non-compliant

Employee's workers registration and right to work (visa) documents available on file and up to date

compliant
Non-compliant

New starter documents and files completed

compliant
Non-compliant

? All employees have attended New Stater Induction

compliant
Non-compliant

?All lateness and absence been recorded accurately

compliant
Non-compliant

Fitness to Work process followed, documents in place and used

compliant
Non-compliant

?All the vacancies on the system are live

compliant
Non-compliant

?Are all employee probationary reviews completed

compliant
Non-compliant

Are employees with more than 3 months service are on the correct rate of pay

compliant
Non-compliant

E-Learning compliance 100%

compliant
Non-compliant

. Leaver's files and management files have been sent to head office

compliant
Non-compliant

Holidays are managed sensibly throughout the year

compliant
Non-compliant

Great Service

People deployment in line with business needs

compliant
Non-compliant

Staff transfers happening correctly

compliant
Non-compliant

Shift plan in use and in line with the business needs - Customers First

compliant
Non-compliant

Team provide a genuinely warm style of service

compliant
Non-compliant

There is a good interaction between team and customers

compliant
Non-compliant

Speed of service being managed well

compliant
Non-compliant

MBWA is being carried out throughout the day

compliant
Non-compliant

Tasty Food

Food handling standards are correct and are being followed

compliant
Non-compliant

Food production standards are correct and are being followed

compliant
Non-compliant

Cooking standards are correct and are being followed

compliant
Non-compliant

Quality check of langar and POS products

compliant
Non-compliant

Hot Food plan for the day is in place and being implemented

compliant
Non-compliant

Line check 1 item from the baking selection

compliant
Non-compliant

Line check 1 item from the yoghourts' selection

compliant
Non-compliant

Line check 2 hot food item, check the temperature

compliant
Non-compliant

Beverage quality reflect the 'How to Make' standards

compliant
Non-compliant

working, calibrated digital thermometers available and in use

compliant
Non-compliant

All foods in storage suitably protected from contamination and foreign bodies

compliant
Non-compliant

Stock rotation, FIFO, No out of date products, ingredients, etc

compliant
Non-compliant

Foods expiry dates are clearly marked and discarded upon expiry

compliant
Non-compliant

Allergens & dietary information

compliant
Non-compliant

Glass tanks well presented and merchandised

compliant
Non-compliant

Till counters, fruit rack and other 'Impulse' items well merchandised

compliant
Non-compliant

Loving Shops

Outside furniture, signage, marketing materials clean and in good repair

compliant
Non-compliant

Atmosphere: music, temperature, lighting

compliant
Non-compliant

Shop furniture and fittings clean and in good repair

compliant
Non-compliant

Correct internal marketing materials in place, clean and in good condition

compliant
Non-compliant

Till area clean, tidy and well restocked

compliant
Non-compliant

Coffee machines clean and in good repair

compliant
Non-compliant

Coffee station clean and well organised

compliant
Non-compliant

Crockery available, clean and in good condition

compliant
Non-compliant

Oven, Hot Pie Oven, Microwave clean and in good repair, correct use procedures/standards observed

compliant
Non-compliant

HSG clean and in good repair, correct use procedures/standards observed

compliant
Non-compliant

Toilets clean, well stocked and in good repair

compliant
Non-compliant

Back of house fittings clean and in good repair

compliant
Non-compliant

Dry store areas and kitchen racking clean and well organised

compliant
Non-compliant

All refrigeration equipment clean and in good working order

compliant
Non-compliant

Benches and other food production areas clean and well organised

compliant
Non-compliant

All utensils and food contact items clean and in good repair

compliant
Non-compliant

All sink areas, kitchen dishwasher and surrounding areas clean and in good repair

compliant
Non-compliant

Walk in fridge clean and well organised

compliant
Non-compliant

All small equipment clean, well organised and in good repair

compliant
Non-compliant

All staff areas and void spaces appropriately used, clean and organised

compliant
Non-compliant

Bin rooms clean and organised, correct waste and refuse procedures followed

compliant
Non-compliant

Handwashing policies adhered to

compliant
Non-compliant

Any slip or trip hazards dealt with promptly and appropriately

compliant
Non-compliant

Food and drink consumption policy adhered to

compliant
Non-compliant

Correct chemicals in use and stored correctly

compliant
Non-compliant

Correct H&S, Food Safety and other legally required posters displayed + First Aid Kit

compliant
Non-compliant

No unsafe practices or conditions observed

compliant
Non-compliant

PPE is available and in use

compliant
Non-compliant

Cleaning equipment organised and in good repair

compliant
Non-compliant

Pest control - No evidence of unidentified pest activity

compliant
Non-compliant

Cleaning schedule in use and up to date

compliant
Non-compliant

Fire doors closed and unobstructed, fire routes clear of obstruction

compliant
Non-compliant

Risk assessments completed and up to date

compliant
Non-compliant

All accidents, incidents and dangerous occurrences reported accurately and investigated

compliant
Non-compliant

Business Standards

Daily/Weekly coffee checks performed and appropriate action taken

compliant
Non-compliant

Due diligence books available and up to date

compliant
Non-compliant

GM & responsibility holders declaration completed

compliant
Non-compliant

Deliveries checked, correct and recorded

compliant
Non-compliant

Chilled & Frozen storage temperatures checked, correct and recorded

compliant
Non-compliant

Hot food and heating temperatures checked, correct and recorded

compliant
Non-compliant

Any Product recalls actioned and recorded on the shift handover

compliant
Non-compliant

Stock controls are in place, correct procedures are followed

compliant
Non-compliant

Cash control procedures are followed on the shop floor

compliant
Non-compliant

Bankings and safe counts are correctly checked and witnessed

compliant
Non-compliant

Safe checks procedures followed

compliant
Non-compliant

Walk to the bank' procedure followed (incl. risk assessment)

compliant
Non-compliant