Approved by: Managing Director

PSA

Document Title : employee for Competence Procedure

Document Code: QSP–PSA-

The online version of this document is the latest version; all printed material is uncontrolled. It is the reader’s responsibility to check that printed copies are the current version.

Version number	Description of changes	Date of Approval
#1	First edit	April
#2	secound edit	august 2019

Page :2

PSA

Subject: employee for Competence Procedure

Competency Assessment Procedure

Application

This procedure ensures staff’s competency in PSA.

Objective

This procedure describes how to assess the staff’s competency.

Definitions

To be filled in if necessary

References

Scheme owners  requirements

Responsibilities

The HR is responsible for:

• ensuring the implementation and supervision of PSA staff competency assessments;
• taking any required action as indicated by the assessment results.

The T M assigns appropriate staff as Competency Assessors.

The Competency Assessors are responsible for conducting the competency assessments and documenting the results.

An observer is advisable if there are sufficient staffs.

Operating mode

Methodology

The goal of a competency assessment is to identify potential problems with employee performance and to address these issues before they affect patient care. Observations followed by documentation of remediation are critical components of the competency assessment process.

Competency assessment process

1. A consistent standard for evaluation of competency should be applied to all employees.

2. Competency assessment records are retained for the entire time an individual is employed at the laboratory.

3. The areas requiring competency in the PSA have been defined.

4. A list of Instructions for each sub-specialty in the PSA has been made in Article 8 of Evaluation

procedure

5. The HR in discussion with the TM, will select items from the Scheme owners instructions and schedule the exercise to take place, with an observer if applicable, at a mutually convenient time.

Competency assessment must be specific for each Audit description.

6. The assessor will fill in the corresponding checklist (Scheme owners ) by directly observing the employee and checking the different records needed for the assessment. The assessor will be in charge of filling in the competency assessment logbook.

1. a) New employee

For a new employee, direct observation is used to assess the employee’s ability to accurately follow the PSA procedure. An assessment of competence is done twice in the first year of employment and annually thereafter.

1. b) Experienced employee

An evaluation for ongoing competency for an experienced employee is performed by:

• directly observing performance

• monitoring audit result documentation and reporting processes;

• reviewing intermediate audit results, QC records, proficiency audit results, and preventive maintenance records;

• directly observing instrument maintenance.

Competency assessment failure

1. If an employee fails one or more areas of the competency assessment, the assessor will analyze the problem so that the proper corrective act can be identified and implemented.

2. If the protocols are not the cause of the competency failure, the following questions should be answered:
   • Did the employee perform the test incorrectly (i.e., did he/she not follow the proper audit procedure)?
   • Did the employee misunderstand the purpose or background of the performed audit
   • Did the employee misunderstand the components of the audit or instrument being used?
   • Was the employee unable to resolve QC problems?

• Did the employee perform the test accurately but make an error in the documentation?

3. Discussion of the protocol with the employee that fails competency is warranted to assess if further action is

necessary, based on the employee’s verbal response. This may be sufficient to identify the reason for competency failure.

4. Reinstitution of formal training will be necessary if the above-mentioned methods fail to confirm that the employee is competent.

5 As a last resort, the employee can be permanently removed from selected duties and reassigned to another work area.

PSA ensure that:

1. All CoC auditors have the qualifications and competencies detailed in Table 1 below in addition to those listed in Table 1 in the

CoCCR.

1. All fishery team leaders have the qualifications and competencies detailed in Table 1 below in addition to those listed in Table

PC1 in Annex PC1 of the FCP

 

 

Annex

 

Competency assessment logbook

 

Example:

 

Competency assessment logbook

PSA

 

Employee       Date         Task         Assessor        Appraisal       Comment

 

Acceptable

 

Reassess