Organizations that serve or sell products exclusively or primarily to the final consumer (typically in a retail or product service environment). Consumer-facing organizations (CFOs) can be a single site operation or have multiple locations. For an organization with multiple locations, a designated central office function is established internally and is responsible for the compliance of all sites with the CoC Standard. The PSA audits the central office, operations sites (where relevant) and a sample of consumer-facing sites against the CoC CFO Standard. This might include restaurants, restaurant chains, mongers, retailers with product counters and caterers.
