AA COVID Checks

Key Criteria

?Is your business open

YES
NO
N/A

?Have you completed your own COVID-19 risk assessment

YES
NO
N/A

?When was the COVID-19 risk assessment completed

YES
NO
N/A

Have you implemented a range of procedures and measures that are bespoke to your business

YES
NO
N/A

If applicable, do you have a Covid awareness programme for staff

YES
NO
N/A

?If applicable, do you have a food hygiene rating

YES
NO
N/A

(England & Wales: score 3 or above required; Scotland: pass to qualify)

YES
NO
N/A

Pre-arrival

Are your COVID-19 measures clearly promoted on your website pages

YES
NO
N/A

At reservation, are the property's measures communicated to the guest and are they made aware of what's t available to them

YES
NO
N/A

On confirmation of booking, is clear guidance around the measures given in advance of staying via email or text

YES
NO
N/A

Are deposits refundable and cancellation charges waived within a reasonable time frame

YES
NO
N/A

Are payment and guest registration details taken in advance, where possible, thus reducing customer contact at arrival/departure

YES
NO
N/A

Are QR codes or other technologies available to promote your services/facilities and menus

YES
NO
N/A

Arrival/departure

Is COVID-19 signage (for example, frequent handwashing etc.) clear at the entrance

YES
NO
N/A

?Are you displaying the official NHS QR code posters

YES
NO
N/A

Are you displaying the official NHS QR code posters so that customers can ‘check-in’ or do you have a means to record details for track and trace (for guests without smartphones), which is GDPR compliant

YES
NO
N/A

Is hand sanitiser or handwashing facilities available at the entrance and on the check-in table/desk

YES
NO
N/A

?Are screens in place at the check-in desk

YES
NO
N/A

Are social distancing measures in place at the check-in/out desk

YES
NO
N/A

for example, floor markings, one-way system, paperless procedures

YES
NO
N/A

Are clear measures in place to sanitise room keys, room cards and payment cards

YES
NO
N/A

Public Toilets

Is COVID-19 signage clear (for example, frequent handwashing etc.)

YES
NO
N/A

?Is hand sanitiser available

YES
NO
N/A

?Are disposable wipes available

YES
NO
N/A

Are enhanced cleaning procedures in place and highlighted

YES
NO
N/A

Restaurant And Bar

Is COVID-19 signage clear (for example, frequent handwashing etc.)

YES
NO
N/A

? Is hand sanitiser available

YES
NO
N/A

?Are staggered bookings clearly in place

YES
NO
N/A

Has furniture been removed, where necessary, to promote social distancing

YES
NO
N/A

? Are social distancing measures in place between tables

YES
NO
N/A

Do you have wipe-clean, downloadable (for example, via a QR Code) or single-use menus

YES
NO
N/A

Are tables unlaid, thus freshly set when the guests are seated or is tableware packaged/wrapped

YES
NO
N/A

?Are single-use condiments available

YES
NO
N/A

If buffets are in place, are these fully screened and are additional measures in place

YES
NO
N/A

Is contactless payment in place or means available to sanitise credit cards

YES
NO
N/A

Bedrooms And Bathrooms

Are there enhanced cleaning measures (anti-bacterial) in place and highlighted to the guest

YES
NO
N/A

Has all collateral (room information collateral, pads and pens) been removed which could harbour the virus

YES
NO
N/A

?Have telephones/remote controls been sanitised and wrapped

YES
NO
N/A

?Is all tableware hygienically wrapped

YES
NO
N/A

?Are anti-bacterial wipes located in the room

YES
NO
N/A

Have all decorative soft furnishings (cushions/throws) been removed

YES
NO
N/A

?Do you have a 'no entrance' policy for cleaned rooms

YES
NO
N/A

Is all bed linen and towelling laundered in accordance with government guidance (minimum 60 degrees) to kill bacteria

YES
NO
N/A

Public Areas

?Is COVID-19 signage (frequent hand washing etc.) clear

YES
NO
N/A

?Are hand sanitising stations available in key areas

YES
NO
N/A

Has consideration been given to social distancing measures in all areas

YES
NO
N/A

Are all guest touch points (hand rails, door handles and lift controls) sanitised regularly

YES
NO
N/A

?Has all collateral been removed which could harbour the virus

YES
NO
N/A

Are back-of-house areas subject to the same measures and rigorous cleaning standards

YES
NO
N/A

Additional facilities (where provided)

YES
NO
N/A

Is COVID-19 signage (for example, frequent hand washing etc.) clear

YES
NO
N/A

?Are social distancing measures in place

YES
NO
N/A

for example, floor markings, space circles, one-way system, paperless procedures

YES
NO
N/A

Is the maximum permitted number of guests clearly highlighted and controlled

YES
NO
N/A

?Are all areas and equipment regularly sanitised

YES
NO
N/A