MBWA - PSA

Service And Safety Standards

?Is the shift plan in use and in line with the business needs

YES
NO
N/A

? Does the team express a genuinely warm style of service

YES
NO
N/A

?Is there is a good interaction between team and customers

YES
NO
N/A

?Is speed of service being managed well

YES
NO
N/A

? Is MBWA being carried out throughout the day

YES
NO
N/A

?Is people deployment in line with business needs

YES
NO
N/A

Are preparation/baking standards are correct and are being followed

YES
NO
N/A

?Is quality check of langar and POS products done

YES
NO
N/A

Is hot Food plan for the day is in place and being implemented

YES
NO
N/A

?Are food handling standards correct and being followed

YES
NO
N/A

?Are food production standards correct and being followed

YES
NO
N/A

?If allergens & dietary information present and understood

YES
NO
N/A

?Are all timed foods clearly marked and discarded upon expiry

YES
NO
N/A

Stock rotation, FIFO, No out of date products, ingredients, etc

YES
NO
N/A

Are working, calibrated digital thermometers available and in use

YES
NO
N/A

Are all foods in storage suitably protected from contamination? and foreign bodies

YES
NO
N/A

Ambience

?Is langars clean, well organised and merchandised

YES
NO
N/A

?Are glass tanks well presented and merchandised

YES
NO
N/A

?Are Till counters and other 'Impulse' items well merchandised

YES
NO
N/A

?Is menu having good choice of products

YES
NO
N/A

Are the outside furniture, signage, marketing materials clean and in good repair

YES
NO
N/A

Is the atmosphere: music, temperature, lighting with set standards

YES
NO
N/A

? Is shop furniture and fittings clean and in good repair

YES
NO
N/A

Is correct internal marketing materials in place, clean and in good condition

YES
NO
N/A

? Is till area clean, tidy and well restocked

YES
NO
N/A

? Is crockery available, clean and in good condition

YES
NO
N/A

?Are toilets clean, well stocked and in good repair

YES
NO
N/A

?Is fittings clean and in good repair

YES
NO
N/A

?Dry store areas and kitchen racking clean and well organised

YES
NO
N/A

Are all refrigeration equipment clean and in good working order

YES
NO
N/A

?Is the walk in fridge clean and well organised

YES
NO
N/A

Are all small equipment clean, well organised and in good repair

YES
NO
N/A

Are all staff areas and void spaces appropriately used, clean and organised

YES
NO
N/A

Are bin rooms clean and organised, correct waste and refuse procedures followed

YES
NO
N/A

Business Standards

?Are handwashing policies adhered to

YES
NO
N/A

Are any slip or trip hazards dealt with promptly and appropriately

YES
NO
N/A

?Are food and drink consumption policy adhered to

YES
NO
N/A

?Are correct chemicals in use and stored safe

YES
NO
N/A

Are correct H&S, Food Safety and other legally required posters displayed + First Aid Kit

YES
NO
N/A

?PPE is available and in use

YES
NO
N/A

?Are cleaning equipment organised and in good repair

YES
NO
N/A

?Is check for Pest control in place

YES
NO
N/A