Quality Policy
Masoudnia Business
Author: Dr. Alireza Masoudnia
First Publication Date: [15 July 2024]
Quality Policy
Masoudnia Business is dedicated to delivering high-quality inspection and certification services that meet international standards, ensuring reliability, consistency, and customer satisfaction. Our commitment to quality is reflected in the following principles:
- Client Focus
- We strive to understand and meet the needs and expectations of our clients. We aim to exceed client expectations by providing timely, accurate, and reliable inspection and certification services.
- Compliance with Standards
- We are committed to complying with relevant international standards, including ISO/IEC 17020, ISO/IEC 17021, and ISO/IEC 17065. We ensure that all our services are performed in accordance with these standards to maintain the highest levels of quality and integrity.
- Impartiality and Independence
- We conduct all our activities impartially and without conflicts of interest. We implement policies to manage conflicts of interest and maintain independence from any commercial, financial, or other pressures.
- Continuous Improvement
- We are committed to the continuous improvement of our processes, services, and the Quality Management System (QMS). We regularly review and update our procedures to enhance efficiency and effectiveness.
- Competence and Training
- We ensure that all personnel involved in inspection and certification activities are competent and qualified. We provide regular training and professional development opportunities to enhance their skills and knowledge.
- Confidentiality
- We safeguard all information obtained during inspection and certification activities. We implement confidentiality agreements and secure data storage systems to protect client information.
- Risk Management
- We identify and manage risks that could affect the quality and impartiality of our services. We conduct regular risk assessments and implement mitigation strategies.
- Sustainability and Responsibility
- We align our operations with the 17 Sustainable Development Goals (SDGs) of the United Nations and the principles of the Blue Economy. We are committed to sustainable economic growth, environmental stewardship, and social inclusion.
Commitment to Quality
Masoudnia Business is committed to maintaining the highest standards of quality in all our inspection and certification services. This policy is communicated to all employees and stakeholders and is regularly reviewed for continuing suitability and effectiveness.
Dr. Alireza Masoudnia
[CEO]
[15 July 2024]